IT Helpdesk Technician

Waterford School is Utah’s premier liberal arts, college preparatory private school for students in Preschool through High School. Student learning is Waterford School’s reason for being. Since its founding, the School has instilled habits of independent thought, critical thinking, responsibility, passionate learning, and service to others. Waterford School’s liberal arts program provides a strong foundation, and the campus culture prepares students to pursue lives of meaning and purpose. Waterford delivers a world-class education distinguished by a rich curriculum, an outstanding faculty, a deep commitment to student growth, and a learning environment that is caring, nurturing, and inspiring.

The Waterford School IT Department is seeking a full-time entry level Helpdesk Technician. The Helpdesk Technician will be responsible for providing hardware and software support for faculty, staff, parents, and students. The Helpdesk Technician will diagnose and resolve problems that include but are not limited to technology involving: AV equipment, laptop and desktop computers, TVs and monitors, printers, mobile devices, networking equipment, and assorted online platforms such as G-Suite and Canvas LMS.

The ideal candidate for this position will have strong technical skills and possess the tenets of good customer service: communication, empathy, and patience. This is an entry level position with room for growth and the potential to earn experience in additional areas of computing such as routing and switching, Linux server administration, database management and other enterprise level tools and technologies. 

Ideal Attributes

  • A 2-year technical degree or equivalent experience
  • CompTIA A+ certification
  • Strong familiarity with macOS
  • Google Suite expertise
  • Strong troubleshooting/diagnosing skills
  • Familiarity with Google Admin Console/Chromebooks
  • High attention to detail
  • Ability to take direction and work on a team
  • Ability to communicate effectively with people of all ages/technical levels
  • A positive, “can do” attitude
  • A desire to continually learn and improve
  • Ability to lift 20-50 lbs

The Waterford campus is set on 45 acres at the foot of Utah’s Wasatch Mountains, one of North America’s premier outdoor and recreational areas. The school offers an outstanding working environment. The atmosphere is collegial; both families and faculty show a genuine commitment to learning. Benefits include medical, dental, 403(b).

For more information about the school, please go to www.waterfordschool.org.

Qualified candidates should forward a résumé and letter of interest, by email, or fax, to:

Darren Beck
Director of IT
801.816.2295